Tenant FAQ

How do I apply for a rental property?

To apply for a rental property, please visit our website and navigate to the "Vacancies" section. First, scroll to the property you'd like to fill out an application for. Click "submit an application", found to the right of the listing. Fill out the online application form and provide all the required documents, such as proof of income, identification, and references. Once submitted, our team will review your application and contact you regarding the next steps.

What are your rental application requirements?

Our rental application requirements typically include a completed application form, proof of income (pay stubs, employment letter, or bank statements), identification (driver's license or passport), and references (previous landlords or personal references). We also conduct a credit and background check as part of the screening process. An application fee of $45 is required.

What is the security deposit amount, and how is it used?

The security deposit amount varies depending on the rental property. It is typically equal to one month's rent. The security deposit serves as protection against any damages beyond normal wear and tear or unpaid rent. If there are no outstanding issues at the end of your tenancy, the security deposit will be returned to you.

Are pets allowed in your rental properties?

Our pet policy varies from property to property. Some rentals may allow pets with certain restrictions, while others may have a strict no-pets policy. Please check the property listing or contact our office to inquire about the specific pet policy for the rental property you are interested in. For rentals that do allow pets, a non-refundable pet deposit of $250 will be required per animal, plus $25 pet rent per month of your lease.

What is the duration of the lease agreement?

Our lease agreements typically have a one-year term, but this can vary depending on the property. Some properties may offer shorter-term leases or month-to-month options. The lease term will be clearly stated in the rental agreement.

How do I pay my rent?

We offer multiple options for rent payment. You can pay your rent online through our secure tenant portal using a credit/debit card or bank account. Alternatively, you can also drop off a check or money order at our office during business hours. Specific login instructions for rent payment will be provided upon signing the lease agreement.

How do maintenance requests get handled?

To submit a maintenance request, please fill out the designated maintenance request form through your tenant portal. In case of emergency repairs outside office hours, we provide an emergency contact number. Our maintenance team will promptly address your request and schedule repairs accordingly.

How often are rent increases implemented?

Rent increases, if applicable, are usually determined on an annual basis at the end of a tenant's lease. Our team carefully assesses various factors such as market conditions, expenses, and local regulations before implementing any rent adjustments. We strive to provide fair and competitive rental rates for our tenants.

What should I do in case of an emergency?

In case of emergencies such as fire, gas leaks, or flooding, please call the appropriate emergency services immediately (911). Additionally, contact our emergency maintenance line to report the issue so that we can take appropriate action and assist you as needed.