FAQ

What services do you offer as a property management company?

As a property management company, we are a one stop shop! We offer a comprehensive suite of services that are designed to help property owners maximize their investment returns and minimize their workload. Our services include property advertising and marketing, tenant screening and selection, lease negotiations, rent collection, maintenance and repairs, financial reporting, and more. Best of all — we offer the opportunity to expand your investment portfolio through our partnership with Limbird Real Estate Group. We pride ourselves on delivering high-quality, personalized service that is tailored to the unique needs of each of our clients.

What are your fees and pricing structure?

We start out at a 10% management fee, 40% placement fee, and a flat $100 fee for renewals. This can change depending on the number of doors you are bringing on. We believe in transparency and clarity when it comes to fees and pricing, and we are always happy to discuss our rates in detail with prospective clients.

How do you screen tenants and handle tenant applications?

We have a rigorous tenant screening process that is designed to help us identify responsible and reliable tenants who will take good care of our clients' properties. Our screening process includes a credit check, criminal background check, employment verification, rental history verification, and other relevant checks as needed. We also carefully review each tenant application and conduct in-person interviews to ensure that they are a good fit for the property and our client's requirements. For any red flags we dig deeper into what may be holding them back and relay all information to the owner. The system will deny any applicant due to low credit, not enough income, felonies, and child predators. 

How do you handle maintenance and repair issues?

Tenants can report issues through our online portal or by phone, and we will dispatch our maintenance team promptly to assess and address the issue. We also have a network of trusted vendors and contractors who we work with regularly to ensure that our clients receive high-quality, cost-effective maintenance and repair services. Once a work order is started, we let the owner know the issue and that we will be sending a vendor out to check out the issue. Once the vendor prepares the quote, if it is over the $200 limit, it will be sent to the owner for approval before starting any repairs. Once the repairs are made we will assess if this is tenant responsibility or owners and will be billed accordingly.

How do you handle rent collection and lease enforcement?

We have an online rent payment system that makes it easy for tenants to pay rent on time, and we send regular reminders to ensure that rent is paid promptly. In the event of a late payment or lease violation, we follow a strict protocol that includes written notices, phone calls, and legal action if necessary. Rent is collected on the 1st of each month and is late after the 3rd. All tenants pay rent through their portal. Anyone who doesnt pay by the 3rd will be sent a 3 day demand to pay. After this notice they will be sent a 10 day notice to vacate. After these 10 days we file eviction. In the last 12 months we have only filed 2 evictions.

What is your process for handling evictions?

We work hard to avoid evictions whenever possible, but if it becomes necessary to evict a tenant, we follow a strict legal process to ensure that our clients' rights are protected. Our process includes providing the tenant with written notice, filing eviction paperwork with the appropriate court, attending the eviction hearing, and working with law enforcement to remove the tenant if necessary. We have extensive experience with the eviction process and are committed to handling evictions professionally and efficiently.

How do you handle communication with property owners and tenants?

Communication is key in the property management industry, and we place a high priority on maintaining open and transparent communication with our clients and tenants. We provide regular updates to our clients on property performance, financials, and any issues that arise. We also have an online portal that tenants can use to communicate with us and access important information about their lease and the property. In addition, we are always available by phone or email to answer any questions or address any concerns that our clients or tenants may have. All owner communication will be kept between Metro and the owner. The same goes for tenants, all communication will go through Metro and then anything further we will reach out to the owner for approval.

How do you ensure compliance with local and state regulations?

We stay up-to-date on all local and state regulations that apply to the properties we manage, and we ensure that our clients' properties are fully compliant with all applicable laws and regulations. We also work closely with legal professionals to ensure that all leases and agreements are legally compliant. Our team attends property manager meetings every month to make sure we are up to date on all laws and regulations. 

How can I contact you in case of emergency?

We have an online portal where you can submit maintenance requests and other inquiries at any time. For maintenance emergencies that are after hours we have Smart Maintenance through our system where tenants can submit requests via text or phone call. Any emergencies during normal working hours will be handled in office.